FAQ

Frequently Asked Questions (FAQ)

1. Questions about the practice program: Logging in online until the end of 2019

2. Questions about the practice program: Starting up the stand-alone (DVD)

3. Questions about working with the practice program

1. Questions about the practice program: Logging in online until the end of 2019

How do I log into the online practice program?

The Zelf starten met Nederlands self-study pack contains a code to log into the online practice program. In order to log in, you navigate to www.zelfstartenmetnederlands.nl and click on the button at the bottom left of the page: E-learning log-in.

You will then be offered two ways of logging in: by using the e-learning login code provided in the self-study pack, or by logging into your personal account. The first time you log in, you will not have set up a personal account yet. After you have submitted the login code (=Token), you will be able to choose from two options:

1. Set up a personal account

In this option, you provide your e-mail address and create a password. You will need to submit your password twice. Setting up a personal account offers the advantage of no longer needing to use the login code to visit the website. On future visits, you will be able to log in using your e-mail address and the password you create. For each login code, you will be allowed to set up two personal accounts: a Student account and a Referee account.

2. Log in as
This option allows you to proceed directly to the practice program without setting up a personal account. On your next visit, you will need to provide the login code again. It is therefore important that you keep the login code in a safe place.

You have the choice of logging in as a Student or as a Referee.

What is a “student”?

The student is the person who is learning Dutch. The student does the assignments that are part of the online practice program. The student’s progress will be saved in his or her personal profile.

What is a “referee”?

A referee assists the student in his or her learning process. Often, the referee is the Dutch partner of the student. The referee is able to log in remotely in order to see the student’s progress and the answers that the student has given. The referee cannot complete assignments, nor will his or her progress be saved.

Will my login code still work once I create a personal account?

Even if you have created a personal account, you will still be able to log in using the login code. They are two separate methods of logging in that remain active concurrently.

Is it possible to log in from more than one computer at the same time?

No, this is not possible. If you log in from a second computer using the same login code, the program will close on the first computer. It will be assumed that you have physically moved to a different computer. Your login code moves with you.

Can my login code be used by more than one person?

No, this is not possible. Your login code is strictly personal. It is linked to your personal progress and results. If a second person logs in using the same account, the first person’s program will be closed.

Can my account be used by more than one person?

No, this is not possible. If a second person logs in using the same account, the first person’s program will be closed.

How long will my login code remain valid?

Your login code is valid for one year following your first login or through 2019 at the end of this period, you will be notified by the program.

Is it possible to purchase a login code separately from the self-study pack?

No, the login code is only available as part of the complete pack.

2. Questions about the practice program: Starting up the stand-alone (DVD)

On what computer systems can the DVD be played?

The practice program is compatible with Windows, Mac and Linux systems. The program was developed for computers that are no more than five years old. Some components (such as playing or recording audio) may not function on older computers. However, it is possible to use the rest of the program on computers that are older than five years.
In addition, you will need a DVD player as well as a sound card to play the audio files. In order to make audio recordings, you will need a microphone.

How do I start the DVD program?

If you are using Windows:

– The program will launch automatically once you have placed the DVD in your DVD player.
If you are using Mac:
– After placing the DVD into your DVD player, select the windmill icon in the Finder screen.
If you are using Linux:
– Run the autorun file in the main menu of the DVD. You will find additional instructions in the comments to this file.

NOTE: The practice program runs entirely from the DVD. It will therefore take some time to start up. The program starts as soon as a screen appears that shows an introductory film about language selection. If you have already selected a language, a screen will appear listing the various lessons.

The DVD does not start

If during startup the following error message appears ‘Mozilla Firefox, Portable Edition cannot be started. You may wish to re-install to fix this issue. (ERROR: firefox.exe could not be found’)’, you probably have a disc cleaning utility installed on your system.

During the executing of the DVD Firefox Portable is copied to a temporary folder. Disc cleaning utilities remove this contents from these folders.

This is a list of known disc cleaners.

To fix the problem you can either de-activate/de-install the disc cleaner or follow these steps:

  • Click ‘Start’ and select ‘My computer’
  • Enter %TEMP% in the adressbar
  • The %TEMP%-folder will now open
  • Remove .stunnixws completely, or click on the folder .stunnixws and remove the folder ‘portableff’

3. Questions about working with the practice program

In which languages do you provide the online practice program?

The online practice program is provided in the same support languages as the self-study pack. You may choose one of the following 3 support languages: Bulgarian, Polish and Romanian.

What is the purpose of the learning routes within the practice program?

You can use the practice program in three different ways. Your choice may depend on your educational and literacy level. In the profile screen – the first screen you see when you log in for the first time – you are given three routes to choose from.
The first route is especially intended for non-literate or non-Western literate users. This route will provide you with extra lessons about the Dutch alphabet, Dutch sounds, and the pronunciation of Dutch words. The second route is especially intended for users who have attended secondary school. The third route is especially intended for users who have undertaken higher education.
Route 1: This route contains more basic exercises, more repetitions of the instructions, but no additional advanced exercises.
Route 2: This is the standard route, with a lot of basic exercises, but also additional advanced exercises.
Route 3: This route for advanced students contains fewer basic exercises and more additional advanced exercises.
You can select a different route at any time by navigating to your profile and selecting the desired route.

How do I edit my profile/properties?

Click on your name in order to navigate to the profile screen. Here you can edit your support language, edit your name, and/or select a different learning route.

When I select the speaker icon, I don’t hear any sound.

  • Check whether your computer contains a sound card. The best way to do this is to play an audio file that is not related to the practice program.
  • Check whether your volume is turned up loud enough. The best way to do this is to play an audio file that is not related to the practice program.
  • If necessary, restart the practice program.

The lack of sound can also be traced to a configurational error within your system. The flash plugin is often the cause of such errors.

The following page gives several solutions for problems with flash and sound.

The recording function is not working.

In order to use the recording function, you will need a sound card and a microphone.

  • Check whether your computer contains a sound card. The best way to do this is to play an audio file that is not related to the practice program.
  • Check whether your volume is turned up loud enough. The best way to do this is to play an audio file that is not related to the practice program.
  • Check whether the sensitivity of your microphone has been properly set. The best way to do this is to make a recording outside the practice program.

Since the program is only able to make use of your microphone with your permission, you will need to give that permission first.

The first time you select the recording button the following pop-up will appear:

In order to use the recording function, select ‘Allow’. If you like, you can select ‘Remember’ so that you will not have to select ‘Allow’ the next time you make a recording.